Refund policy

In purchases made through our online site, our customers have the right of cancelling before the order gets shipped. You can send your cancelling requests to us via the e-mail address info@mineralist.store

Products made with special orders or changed (products with changed dimensions upon request, products with special writings written on them, etc.) cannot be cancelled.

There is no return or exchange for discounted products sold in discount campaigns.

The product to be returned must be completely undamaged and unused. Products that are scratched, damaged or physically changed in any way are definitely not returned.

After the product requested to be returned reaches us, we examine it and then initiate the return process.

In return requests, the packaging, certificate and invoice must be sent along with the product.